Support for SnippedAI

Help when you actually need it.

Use this page for setup help, beta access requests, bug reports, billing or policy questions, and general product support for SnippedAI on macOS.

Email support Request TestFlight access

Common support topics

Screen Recording permission setup on macOS
Capture hotkey or area selection issues
OpenAI, Anthropic, Google, Groq, or local provider configuration
Analyze failures caused by API keys, model access, or provider outages
Questions about local storage, privacy, and third-party sharing

Before you contact support

Confirm SnippedAI has macOS Screen Recording permission enabled.
Make sure your selected AI provider and model are correctly configured.
Check that your API key is valid and has access to the chosen model.
Note the exact step where capture or analysis failed so support can reproduce it.

Quick answers

How do I request beta access?

Email nick@nicholascheek.com with the subject “SnippedAI TestFlight Request.”

Where do I get help with privacy or permissions?

Use the support email above for permission or privacy questions, and review the Privacy Policy for the current screen recording and data handling details.

What happens when I use Analyze?

The selected screenshot and your prompt are sent only to the AI provider you chose. If you do not choose Analyze, the screenshot is not shared with a third party.

Bug reports

Send a short reproduction summary, what you expected to happen, what happened instead, and any screenshots that help explain the issue.

Report a bug

General help

Contact support for setup questions, provider configuration help, beta requests, App Store review follow-up, or anything else related to SnippedAI.

Ask a question